Frequently Asked Questions
Do I have to commit to a contract?
No. FreshCrate is fully flexible — there's no contract or minimum number of boxes. You can pause or cancel any time, and changes follow the weekly Wednesday 11:59pm cutoff.
What if I'm not home for delivery?
You don't need to be home. Boxes are insulated to stay cold for several hours. You can add delivery notes (for example, "leave at side door") under Account → Delivery Settings.
Is delivery free?
Yes. Delivery is included in your subscription, so there's no separate shipping fee. Your plan price covers your weekly box, whatever your plan size or where in the contiguous US you live.
Is there a mobile app?
FreshCrate doesn't currently have a mobile app. You can manage everything (your plan, preferences, delivery day, orders, and billing) from your Account on the FreshCrate website, or just ask here in chat.
Do you sell gift cards?
Not at the moment. FreshCrate doesn't offer gift cards or gift subscriptions.
How do I contact a human?
You can reach a FreshCrate support specialist any time by asking to talk to a human in chat, or from Account → Help → Contact Support. Sensitive account changes and large refunds are always handled by a person.