Delivery Schedule & Changing Your Delivery Day
When boxes are delivered
FreshCrate boxes are delivered weekly. Your delivery day is set when you sign up and stays the same each week unless you change it. Most boxes arrive between 8am and 8pm on your scheduled day. We email you a notification the morning your box ships so you know it's on the way.
Changing your delivery day
You can change your weekly delivery day from Account → Delivery Settings. Changes made before the weekly cutoff (Wednesday 11:59pm in your local time zone) take effect the following week. Changes made after the cutoff apply to the week after next, because that week's box is already being packed.
Delivery cutoff and the packing window
Each week's box locks at the Wednesday 11:59pm cutoff. After the cutoff we can no longer change the contents, delivery day, or address for that specific box. Pauses and skips also follow this cutoff.
Missed or late deliveries
If your box hasn't arrived by 9pm on your delivery day, it's considered delayed. Delayed boxes are usually re-attempted the next day. If a box is more than 24 hours late or never arrives, you're eligible for a refund or a free replacement box — see the refund policy.