Account & Billing Basics
When you're charged
FreshCrate charges your payment method each week when that week's box locks at the Wednesday 11:59pm cutoff. The charge covers the box shipping that week. If you're paused or have skipped a week, you aren't charged for it.
What payment methods we accept
FreshCrate accepts most major credit and debit cards (Visa, Mastercard, American Express, and Discover), as well as Apple Pay, Google Pay, and PayPal. You can update or switch between them any time.
Updating your payment method
Update your card or payment details from Account → Billing → Payment Method. A new payment method applies to your next charge. If a charge fails, we retry for up to 3 days and email you; your box may be held until payment succeeds.
Updating email, password, and address
Change your email, password, and contact details from Account → Profile. Update your delivery address from Account → Delivery Settings — address changes follow the weekly cutoff, so update before Wednesday 11:59pm to affect the next box.
Viewing invoices and charges
You can see every past charge, including refunds and partial credits, under Account → Billing → History. Each entry links to the order it covers so you can match a charge to a specific box.